Refund Policy
of NEXPLUS PRIVATE LIMITED
At Nexplus (Pvt) Ltd, We value your trust in our services and products, and we are committed to providing you with the best experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Refunds for Software Products
We offer refunds within 10 days from the date of purchase. To be eligible for a refund, you must meet the following criteria
The refund will be given to the payment initiated media itself on your website.
Software License: Refund requests will only be accepted if the software has not been activated or used. Once a license key is activated, refunds will not be issued.
SaaS Subscriptions: If you are unsatisfied with a Software as a Service (SaaS) subscription, you may cancel and request a refund within [X] days of purchase, provided that you have not used the service beyond basic trial usage.
Downloadable Software Products: Refunds will not be provided for any downloadable software product that has been successfully downloaded or activated unless it is defective or not as described.
Refund Process
Once we receive your refund request, we will review it and notify you of the outcome. If approved, the refund will be processed and credited to your original payment method within 3 business days. Please note that any applicable processing fees may be deducted from the refund amount, and shipping or handling fees are non-refundable.
Project Timelines and Client Responsibility
To ensure a smooth project flow, we require timely feedback and communication from the client. Any delays in providing necessary materials or approvals may affect the project timeline. Nexplus (Pvt) Ltd is not responsible for project delays caused by client-side issues.
Defective or Malfunctioning Software
In the unlikely event that the software you purchased is defective or malfunctioning, please contact us immediately. We will either provide technical support to resolve the issue or offer a replacement. If the issue cannot be resolved, we will issue a refund.
Non-Refundable Items
The following products are non-refundable:
- Activated or downloaded software products
- Custom-built software or services
- Support services or consultations that have already been provided
- Gift cards or vouchers
Cancellation of Services
For services such as custom software development or SaaS subscriptions, you may cancel within the trial period for a full refund. After the trial period ends, cancellations will not be refunded, but you may discontinue the service at any time.
Return Shipping for Physical Software Products
If you receive a physical product (e.g., software installation media) that is defective or damaged, please contact us within [X] days to arrange for a return or replacement. In such cases, we will cover return shipping costs.
Processing Time
Refunds and cancellations will be processed within 10 business days. Please allow additional time for the refund to appear in your account, depending on your payment provider
Processing Time
If you have any questions about this policy, or if you need assistance with a return or refund, please reach out to our customer support team. We are dedicated to resolving your concerns and ensuring your satisfaction with our products and services.